Carib Guide Inc. operates as an intermediary search engine and booking platform connecting customers (“Users”) with third-party service providers (“Merchants”), including hotels, car rental agencies, tour operators, restaurants, and activity providers.

All bookings are governed by the specific cancellation and refund policies set by the individual Merchant.

Before completing a reservation on book.carib.guide, the specific cancellation terms, deadline windows, and refund eligibility for that booking are clearly displayed on the checkout page and in your confirmation email.

Specific terms, deadline windows, and refund conditions vary by individual Merchant. The categories below are examples only. Always refer to the exact cancellation policy displayed during checkout and on your booking voucher.

Depending on the Merchant and rate selected, bookings generally fall into one of three categories:

• Free Cancellation (Flexible Rates): Bookings cancelled before the Merchant’s specified deadline (e.g., 24, 48, or 72 hours prior to check-in or service time) will receive a full refund back to the original payment method.
• Partial Refund Rates: Cancellations made after the flexible window but before the service date may incur a cancellation fee or partial charge, as determined by the Merchant.
• Non-Refundable Rates: Discounted, special promotional, or advance-purchase reservations are non-refundable. Cancellations or no-shows for these bookings will not be eligible for a refund.

• Refund Method: Approved refunds will automatically be processed to the original payment card used at checkout.
• Processing Time: Once initiated by Carib Guide Inc., refunds typically take 5 to 10 business days to reflect on your payment card or bank statement, depending on your financial institution and local card processor.
• Service Fees: Platform processing fees or non-refundable credit card gateway charges may be withheld from the total refund amount where specified during checkout or per local Merchant policy.

• No-Shows: If you do not arrive for a reserved service, accommodation, or rental without notifying the Merchant or cancelling within the permitted window, you will be considered a “No-Show”. No-show bookings are non-refundable.
• Early Departures / Unused Services: No partial refunds are issued for early hotel check-outs, early car rental returns, or unused portions of tours/activities once the reservation period has commenced.

The Caribbean region can be subject to unexpected weather conditions or severe events:

• Merchant Cancellations: If a Merchant cancels your booking due to operational reasons, safety concerns, or unforeseen circumstances, you will be offered an alternative date/time or a 100% full refund.
• Force Majeure & Severe Weather: In the event of severe weather alerts (e.g., tropical storms, hurricanes) or severe official travel advisories, refund eligibility will follow the emergency cancellation policies of the host Merchant or hotel operator.

If you believe you are entitled to a refund or wish to request a booking adjustment:

1. 1Check Your Voucher: Review your booking confirmation email from book.carib.guide to verify the Merchant’s cancellation policy.
2. 2Contact Support: Submit your refund request with your booking reference ID, full name, and supporting details to [email protected].
3. 3Merchant Coordination: Carib Guide Inc. will verify your request against the Merchant’s operational logs and process eligible refunds promptly.

For questions or assistance regarding refunds and cancellations, please reach out to our team:

Entity

Carib Guide Inc.

Email

[email protected]

Website

https://carib.guide