This Privacy Policy applies to all users, visitors, business listings, and customers across both of our digital platforms:

• Carib.Guide (https://carib.guide): Our regional search engine and business directory.
• Book.Carib.Guide (https://book.carib.guide): Our central online booking platform for hotels, car rentals, activities, dining, and service reservations.

We process personal data in accordance with applicable regional Caribbean data protection laws and international privacy standards.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from children. By using book.carib.guide to make a reservation, you represent that you are at least 18 years of age.

A. Information Collected via Search Engine (carib.guide)

• Log & Usage Data: IP address, browser type, device information, pages viewed, and search queries within the Caribbean directory.
• Location Data: Approximate geographic location (if permitted by your device settings) to show relevant nearby places, businesses, and island services.
• Account Data (Business Owners): Name, business email, phone number, business address, and listing credentials.

B. Information Collected via Online Bookings (book.carib.guide)

When you make a reservation for hotels, vehicles, activities, or experiences through book.carib.guide, we collect:

• Personal Identification: Full legal name, email address, phone number, and physical billing address.
• Booking & Travel Details: Selected dates, guest count, special requests, driver’s license information (for car rentals), or passport details (where required for lodging compliance).
• Payment Information: Payment card details (card number, expiration date, CVV) are encrypted and submitted directly to PCI-DSS compliant third-party payment gateways. Carib.Guide does not store full credit card numbers on its servers.
• Reservation History: Records of past bookings, cancellations, vouchers, and communication logs with service providers.

We use the collected information for the following core purposes:

• To Provide & Fulfill Services: Displaying relevant search results and facilitating seamless bookings across participating Caribbean vendors.
• To Process Transactions: Facilitating online payments and issuing booking confirmations, electronic receipts, and vouchers.
• To Communicate With You: Sending booking status updates, calendar reminders, customer support responses, and important changes to service terms.
• To Support Local Businesses: Providing partner vendors with necessary booking details to fulfill your reservations.
• To Improve Platform Safety: Detecting fraudulent transactions, preventing unauthorized access, and maintaining service security.

We do not sell your personal data to third parties.

We share information only under the following circumstances:

• With Business Providers & Hosts: When you place a booking on book.carib.guide, your reservation details (name, contact info, dates, and special requests) are shared with the specific vendor (e.g., hotel, car rental company, tour operator) so they can fulfill your service.
• With Payment Processors: Financial information is transmitted securely to authorized payment gateway partners to clear transactions.
• With Technology Service Providers: Third-party cloud hosting, customer support, and communication tools operating under strict confidentiality agreements.
• Legal Compliance: If required by law, court order, or Caribbean government regulatory authority.

We use cookies, web beacons, and analytical tools to enhance platform navigation, remember session preferences, and analyze website traffic. You can manage or disable cookies through your web browser settings; however, disabling cookies may limit full functionality on book.carib.guide.

We implement robust administrative, technical, and physical security measures — including SSL encryption and secure data protocols — to safeguard your personal information against loss, unauthorized access, or disclosure. We retain personal data only for as long as necessary to fulfill booking contracts, satisfy legal requirements, or resolve disputes.

Depending on your jurisdiction, you have the right to:

• Access, review, or request a copy of the personal data we hold about you.
• Request corrections to outdated or inaccurate information.
• Request the deletion of your user account or booking history (subject to legal retention requirements).
• Opt out of receiving marketing communications at any time via the unsubscribe link in our emails.

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any modifications will be posted directly on this page with an updated “Last Updated” timestamp.

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled on carib.guide or book.carib.guide, please contact our data team at:

Entity

Carib Guide Inc.

Email

[email protected]

Website

https://carib.guide